Terms of Service

5.1 Plans and pricing

The Service is offered under tiered subscription plans. Current pricing is available at revvy-app.com/pricing. We reserve the right to change our pricing. We will provide at least 30 days' written notice of any price increase. Price changes will not affect your current billing period and you may cancel before the new price takes effect.

5.2 Billing

Subscriptions are billed monthly or annually in advance via Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis. You are responsible for keeping your payment details up to date.

5.3 Additional locations

Additional business locations may be added to your subscription for an additional monthly fee. Adding a location will result in a prorated charge for the remainder of your current billing period. Removing a location will generate a prorated credit applied to your next invoice.

5.4 Cancellation

You may cancel your subscription at any time through the Service or by contacting us. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of that period.

5.5 Refunds

We offer a 30-day refund policy from the date of your first paid subscription. If you are unsatisfied with the Service within this period, contact us at support@revvy-app.com and we will issue a full refund. After 30 days, payments are non-refundable except where required by law.

6.1 Authorisation

To use core features of the Service, you must connect your Google Business Profile by authorising revvy via Google OAuth. By doing so, you grant us permission to access your Google Business Profile data, including reviews, location information, and business details.

6.2 Review replies and posting

The Service generates AI-powered reply suggestions for your Google reviews. No reply is posted to your Google Business Profile without your explicit approval. You review and approve every reply before it is published.

Once a reply is posted to Google, it becomes part of your Google Business Profile and is subject to Google's terms and policies. We cannot edit or delete replies after they have been posted. You may edit or delete published replies directly through your Google Business Profile at any time.

6.3 AI-generated content

Reply suggestions are generated using artificial intelligence. While we strive for accuracy and appropriateness, AI-generated content may occasionally contain errors or produce responses that do not fully reflect your intended tone or message. You are responsible for reviewing all reply suggestions before approving them for publication.

We are not liable for any consequences arising from replies you approve and publish to your Google Business Profile.

6.4 Google platform dependency

The Service's functionality depends on continued access to Google's API and compliance with Google's policies, which are subject to change at Google's discretion. We do not guarantee that the Service will remain compatible with Google Business Profile at all times. In the event of a material change to Google's API or policies that prevents the Service from functioning, we will notify you as soon as practicable and will not be liable for any resulting service interruption.

8.1 Our intellectual property

The Service, including its design, features, code, documentation, and branding, is owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.

8.2 Your content

You retain ownership of any content you provide to the Service, including brand voice descriptions, reply edits, and business information. By using the Service, you grant us a limited licence to use this content solely for the purpose of providing the Service to you. We will not use your content to train AI models without your separate consent.

9.1 Privacy

We collect, store, and process personal data in accordance with our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

Your data is stored in the United Kingdom and the Netherlands. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

9.2 Data processing

Where revvy processes personal data on your behalf in connection with the Service (including review content and Google Business Profile data), we act as a data processor and you act as the data controller. We will:

• process personal data only on your documented instructions;
• ensure persons authorised to process the data are bound by confidentiality;
• implement appropriate technical and organisational security measures;
• not engage sub-processors without your general prior written consent (our current sub-processors are listed at revvy-app.com/sub-processors);
• assist you in responding to data subject rights requests;
• notify you without undue delay of any personal data breach;
• delete or return all personal data on termination of your account, at your election; and
• provide all information necessary to demonstrate compliance with this clause.

10.1 Uptime

We aim to provide a reliable and accessible service, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

10.2 Force majeure

Neither party shall be in breach of these Terms or liable for any delay or failure to perform obligations to the extent that the delay or failure results from events, circumstances, or causes beyond their reasonable control, including but not limited to acts of God, pandemic, flood, fire, earthquake, governmental action, war, acts of terrorism, strikes, unavailability of third-party services (including Google APIs and Anthropic), or failure of the internet or telecommunications networks. In such circumstances, the affected party shall be entitled to a reasonable extension of time for performing its obligations.

12.1 Exclusions

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
• We are not liable for any loss of business, revenue, profits, data, or reputation arising from your use of the Service

12.2 Liability cap

Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the greater of: (a) the total fees you have paid us in the 12 months preceding the claim, or (b) £100.

12.3 Indemnification

You agree to indemnify, defend, and hold harmless Huw Williams (trading as revvy) from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service in violation of these Terms; (b) any content you publish to your Google Business Profile via the Service; (c) your violation of any applicable law or third-party rights; or (d) any dispute between you and your own customers or employees. This indemnification obligation shall survive termination of these Terms.

12.4 Exceptions

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

13.1 By you

You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion. We will delete your personal data within 30 days of account deletion, in accordance with our Privacy Policy.

13.2 By us

We may suspend or terminate your account if we reasonably believe you have violated these Terms, engaged in fraudulent or illegal activity, or if required by law. Where reasonably practicable and where the breach is capable of remedy, we will provide written notice of the breach and allow you 14 days to remedy it before terminating your account.

15.1 Dispute resolution

Before initiating legal proceedings, the parties agree to attempt to resolve any dispute in good faith through direct negotiation. Either party may escalate a dispute by providing written notice to the other, after which both parties will have 30 days to attempt resolution. If the dispute cannot be resolved within that period, either party may refer the matter to mediation under the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure before commencing litigation.

15.2 Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service that cannot be resolved through the process in Section 15.1 shall be subject to the exclusive jurisdiction of the courts of England and Wales.